![]() Notable Quote: “You need to give your customers fewer reasons to be disloyal, and the best way to make that happen is to reduce customer effort.” Though many customer service books claim to enter the mind of a customer, this work shows the truest empathy and regard for the patron’s experience, and uncovers the most basic truth of the industry: customers do not necessarily want bells and whistles, they want services that make life easier. The book shows what customers really expect and want from a transaction, and outlines the four basic pillars of customer loyalty that ensure return visits. The authors reject the notion that the key to gaining and keeping customers is a “wow” factor, and instead suggest that ease and reliability are the most important considerations for consumers. The Effortless Experience is a guide for how to create convenient and frictionless experiences for customers. ![]() The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Nick Toman, and Rick DeLisi A customer service attitude needs to come from the top.” Notable Quote: “Make customer service a priority for the whole company, not just a department. This book shows that staff satisfaction is an important component of customer service, because team members that are taken care of take better care of customers. Often, managers lecture staff to treat clients well without taking any measures to ensure team members are also happy and supported. His words of wisdom include tips such as “make customer service the responsibility of the entire company-not just a department.” Part of the reason that Zappos became so successful was that leadership sought out not only to appease customers, but also to create an engaging, enjoyable environment for employees. In Delivering Happiness, founder Tony Hsieh shares his philosophies on customer service and running a business. Zappos’ approach to customer service made the company into an ecommerce giant. Here is a list of new and bestselling books about providing excellent customer service. Here we go! List of customer service books These works are a subset of business books and are similar to customer success books, customer experience books and books on sales. The goal of these works is to increase the bottom line and longevity of organizations while also improving the experience of clients and employees. The purpose of these books is to help companies attract and keep customers and to develop stellar reputations. These works cover topics such as training, problem-solving, and creating a culture that prioritizes experience. ![]() You found our list of the best customer service books.Ĭustomer service books are guides that teach managers and employees how to treat clients. ![]()
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